Frequently Asked Questions

For all manufacturers, dealers or service providers of products requiring explanation, i.e. products that are delivered with assembly, installation or operating instructions.

Yes, you can change your package at any time. If you change to a higher package during the year, we will charge you the difference between the prepayment and the changed price until the end of the year. If you change to a lower version during the year (e.g. from the Professional to the Starter package), you are not entitled to a (pro-rata) refund of any prepayment already made.

Depending on the plan you choose, you will receive support via email, chat or phone. You can reach the chat and phone support (+49 30 39 770 770) Monday-Friday between 9:00am and 5:00pm.

No. MagicManuals^® works on almost all devices and only requires an internet connection and a web browser.

After 15 minutes you should be able to provide your first MagicManual for your end customers. Of course, the more extensive your content, the longer it can take.

The protection of your data and that of your company is very important to us. Therefore, we have implemented technical and organizational measures to ensure the security of processing, which we are continuously developing.

On our website, under "Resources", you will find numerous video tutorials on the most important topics. As a customer, you have access to even more content that leaves no questions unanswered.